Satisfaction Guarantee

Our objective is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) calendar days from the date after which you received them from ZEROJAPAN.EU. Returned items must be shipped back to J-PORT within seven (7) calendar days from the date you cancel the contract. Please send an email to webshop@zerojapan.eu with the header “Return Authorization Request,” and include your name, address, telephone number, order number, and the reason for returning the product(s). This will allow J-PORT to provide you with a Return Authorization Number. It is not possible to return an item in exchange for another.

Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

  • You have canceled the contract by sending an email with a Return Authorization Request to J-PORT within fourteen (14) calendar days after the date of your receipt thereof.
  • The products should not have been used, worn, washed, modified, or damaged.
  • The products are returned in their original undamaged packaging.
  • The returned items must be shipped back to J-PORT within seven (7) calendar days from the date you cancel the contract.
  • J-PORT has inspected and accepted the returned item(s).

If you have fulfilled all requirements set forth above, J-PORT shall refund the full price for the purchased products. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to J-PORT. If you refuse the above delivery, J-PORT reserves the right to retain the products and the amount paid for your purchase of the products.

Refund Times and Procedures

After J-PORT has received the returned products and checked that the products meet all requirements, you will receive an e-mail confirming that the returned products have been accepted. Regardless of the payment method used, the refund procedure will start within 7 calendar days from when J-PORT was informed of your decision to exercise your right to return the purchased products. Once J-PORT confirms that the return meets the specified conditions, the full refund will be issued within seven calendar days. The refund will be made using the same payment method used to make the initial purchase.

Cost of Return

As advised by J-PORT, you will have to pay for the cost of return shipping and you will be responsible in case of loss or damage to the products during return transport. For your protection, J-PORT recommends that you use a courier service to return the goods and obtain proof of delivery (POD).